For Members
UCLA Health Medicare Advantage Plan Member Services
Welcome Members
Thank you for choosing UCLA Health Medicare Advantage as your care partner and provider. We know you have many options, and we appreciate your trust in us. We understand your healthcare needs are as unique as you. That’s why we’re committed to providing personalized care, world-class resources, and innovative services to help you live a vibrant, healthy life for years to come.
If you have any questions, contact Member Services
Call (TTY 711)
8:00 am - 8:00 pm, Monday to Friday
Coming Soon – Your MyChart Member Portal
The MyChart member portal is the easy way to manage your plan and your care. You can conveniently view and manage all your plan information, including your member ID; use our treatment cost calculator, and access important plan forms and documents, and more.
With MyChart, you can also customize your communication preferences to suit your needs. Whether you’re receiving electronic plan documents, updates and reminders, you're in control. Set your preferences according to your preferred methods and frequency to easily stay informed.
The UCLA Health Medicare Advantage Plan MyChart member portal will go live on December 15, 2024.
While plan information will not be available until your coverage begins, we invite you to activate your member portal account ahead of time and get familiar with its features. That way you’ll be ready to use and manage your plan when your coverage begins on January 1, 2025.
Exceptional Member Service and Care Concierge
Whether you’re enrolled in our Principal or Prestige Plan, Member Services is your go-to team for any questions about navigating your plan.
Medicare Advantage Member Services
Call 833-627-8252 (TTY 711)
8:00 am - 8:00 pm, Monday to Friday
Prestige Plan members also gain access to Care Concierge with a dedicated phone number to call support whenever needed. A concierge team member can help you choose a provider, schedule appointments, coordinate care, and ensure you get the most out of your plan benefits.
Medicare Advantage Frequently Asked Questions
Search our growing list of 7,000+ in-network providers. You can search by name, location, physician type, and more to see if your current doctor is already in-network or choose a new one.
Your Summary of Benefits and Evidence of Coverage documents include important information about your cost sharing and the services covered by UCLA Health Medicare Advantage Plan.
View plan costs for covered treatments, services, procedures, and more in your Summary of Benefits and Coverage.
You can request a reimbursement by submitting a claim within 12 months for medical claims, and 36 months for prescription drug claims, from the date you received the service, item, or drug.
Download Claim Form (coming soon)
Mail medical claims:
UCLA Health Medicare Advantage Plan
ATTN: Claims Department
PO Box 211622
Eagan, MN 55121Pharmacy Claims address:
MedImpact Healthcare Systems, Inc.
Attn: Claims Department
10181 Scripps Gateway Ct.
Ste. 200
San Diego, CA 92131Our plans offer $0 deductible for prescriptions at retail pharmacies and by mail. There are $0 copays for 30- or 90-day supplies of preferred and generic drugs. Plus, coverage includes prescriptions, vaccines, biological drugs, and supplies not covered by Medicare Parts A and B.
Formulary Download Formulary (PDF)
The Medicare Prescription Payment Plan allows you to make monthly payments for out-of-pocket prescription drug costs. Plus, members with eight or more prescriptions for chronic conditions may be eligible for the Medicare Therapy Management program to help ensure they take their medications safely.
Yes.You can count on comprehensive benefits with UCLA Health Medicare Advantage Plan, including:
- Dental with $0 preventive dental copays and a yearly out-of-pocket maximum
- Vision with $0 eye exams plus a $150 or $250 yearly hardware allowance
- Hearing exams with $0 copays, hearing aid discounts, and an out-of-pocket maximum
Yes, in most cases, you’re covered for emergency and urgent care while traveling outside your covered service area.